rudal hokiPrivacy Policy

This page describes what data we collect when you use rudal hoki and how we keep that data protected. We at rudal hoki take privacy seriously; we encrypt all sensitive information, limit access to your records to authorized staff only, and do not sell your personal details to third parties. When you register, deposit, or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect information required to verify your identity and process payments.

Our privacy practices comply with Indonesia's data protection norms and international standards. We retain your personal data only as long as necessary to fulfil our legal obligations (typically seven years for financial records) or to resolve disputes. You have the right to request access to your data, correct inaccuracies, or request deletion where permitted by law.

This policy outlines what we collect, how we use it, who has access, your rights, and how to contact us with privacy questions.

What data we collect on rudal hoki

When you register on rudal hoki, we collect: email address, phone number, full name, date of birth, residential address, and nationality. We use this information to create and secure your account, verify your identity, and comply with anti-money-laundering (AML) regulations.

When you place bets or play games on rudal hoki, we collect: bet ID, market or game title (e.g., Liga 1 match, Teen Patti table), bet amount, outcome (win/loss), settlement time, and your account balance before and after. We also record your session login time and IP address for security and fraud detection.

We may also collect device information (device type, operating system, browser version) and cookies to optimize your experience and prevent unauthorized access. You can disable cookies in your browser settings, though this may limit some features on rudal hoki.

Personal data

Name, email, phone, address, date of birth, national ID number (for KYC verification).

Financial data

Payment method type, masked account reference, deposit/withdrawal amounts, transaction dates.

Gaming data

Bet history, game session records, account balance, settlement outcomes.

Technical data

IP address, device type, browser, login timestamps, session duration.

How we use your data on rudal hoki

We use your personal data for the following purposes: (1) Account creation and management—to register you, authenticate your identity, and manage your account settings. (2) Payment processing—to accept deposits and process withdrawals via your chosen payment method. (3) Compliance—to verify your identity (KYC), conduct AML checks, and report suspicious activity to authorities if required by law. (4) Customer support—to respond to your inquiries, resolve disputes, and send important account notifications. (5) Fraud prevention—to detect unusual patterns (rapid withdrawals, geolocation mismatches, multi-accounting) and protect you and our platform.

We do not use your data for marketing to third parties. We do not sell your email address or contact details to advertisers. If we send promotional messages (new game launches, tournament updates), you can opt out via the unsubscribe link in any email or by adjusting your notification settings on rudal hoki.

Our servers are located in multiple regions, including Jakarta, Surabaya, and data centre facilities outside Indonesia. Your data may be stored and processed outside your country of residence. By using rudal hoki, you consent to this international transfer.

Third parties and data sharing on rudal hoki

We share your data only with the following categories of third parties: (1) Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment)—we share payment method type and transaction details to process deposits and withdrawals. These processors have their own privacy policies. (2) Regulatory authorities—if required by law (tax authorities, financial regulators, law enforcement), we provide account information and transaction history. (3) Fraud and compliance tools—we use third-party services to detect fraud, verify identities, and conduct sanctions screening. These services receive your personal data under contractual confidentiality agreements.

We do not share your data with marketing partners, advertisers, or data brokers. We do not sell lists of our users. If rudal hoki is acquired by another company, your data may transfer as part of the acquisition; we would notify you and provide an opportunity to opt out.

Data retention and deletion on rudal hoki

We retain your personal data as long as your account is active. After you close your account, we retain data as follows: personal identification documents (national ID, selfie) for seven years (required by anti-money-laundering regulations); financial transaction records (deposits, withdrawals) for seven years (tax compliance); gaming records (bets, settlements) for two years (dispute resolution); technical logs (IP address, browser) for 90 days (fraud prevention).

After the retention period, we delete or anonymize your data. You may request deletion earlier by contacting our support team at [email protected]. We will honour deletion requests subject to legal hold requirements (if a dispute is pending or law enforcement has requested preservation). If deletion is not possible, we anonymize your data so it can no longer be linked to you.

Security measures we use on rudal hoki

We encrypt all data in transit using TLS 1.2+ protocols (HTTPS). Your password is hashed and salted; we do not store passwords in plain text. We enforce two-factor authentication (2FA) for all account logins; you receive a time-based code or SMS verification before access is granted. Access to your personal data is restricted to authorized rudal hoki staff (customer support, compliance, finance); staff members are trained in data confidentiality and sign non-disclosure agreements.

We conduct regular security audits and penetration testing. We maintain firewalls, intrusion detection systems, and segregated databases. We do not claim perfect security; however, we maintain industry-standard protections. If we detect a data breach, we will notify affected users within 30 days and provide guidance on remediation.

Cookies and tracking on rudal hoki

We use cookies to optimize your experience on rudal hoki. Cookies are small text files stored on your device; they help us recognize you, remember your preferences, and detect fraud. We use first-party cookies (set by rudal hoki) and third-party cookies (from analytics and fraud-prevention services). You can disable cookies in your browser settings; however, some features (account login, deposit processing) may not function correctly without them.

We do not use cookies to track you across unrelated websites. We use analytics (internal logs only; we do not use Google Analytics or similar services that track across the web) to understand how users navigate rudal hoki and improve performance. We do not serve targeted ads based on your behaviour.

Children and users under age on rudal hoki

Our platform is not intended for users under the legal age in their jurisdiction (typically under 18). We do not knowingly collect data from minors. If we discover a user is underage, we immediately suspend their account and refund their balance to the original payment method. Parents or guardians who believe a minor has created an account on rudal hoki may contact us at [email protected] with proof, and we will take action within 24 hours.

Jurisdiction and legal basis on rudal hoki

We process your data based on your consent (you agree to this privacy policy when you register) and on our legitimate interests (fraud prevention, regulatory compliance, payment processing). Our legal basis is also contractual necessity—we must collect and verify your identity to deliver gaming and payment services.

This privacy policy is governed by Indonesian law. We comply with data protection norms applicable in Indonesia and respect international standards. If you believe we have violated your privacy rights, you may file a complaint with Indonesia's data protection authority (Otoritas Jasa Keuangan if financial data is involved) or contact us directly for resolution.

Contact and data requests

To request access to your data, correct information, request deletion, or raise privacy concerns, contact us at: Email: [email protected] | In-app support ticket | Live chat (weekdays 09:00–18:00 Jakarta time, WIB). We will respond to your request within 30 days.

If you are not satisfied with our response, you may escalate to Indonesia's data protection authority or seek legal counsel in your jurisdiction.

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